Privacy Policy

JZ Allscape Services LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

1. Information We Collect

We collect personal information necessary to provide services and manage customer accounts. This may include:

• Name
• Property address
• Email address
• Phone number
• Service history and appointment details

This information may be collected when you:

• Request service
• Submit a form on our website
• Communicate with us
• Provide your contact information during scheduling
• Contact us by phone, email, or SMS

2. How We Use Your Information

We use your information to:

• Schedule and manage services
• Send appointment reminders
• Provide estimates and invoices
• Communicate service updates
• Respond to customer inquiries
• Improve service delivery

We do not use your personal information for unrelated marketing without your consent.

3. Email Communications

We may send emails related to:

• Estimates
• Invoices
• Service confirmations
• Scheduling notifications
• Seasonal reminders
• Account updates

You may unsubscribe from marketing emails at any time using the “Unsubscribe” link included in those communications. Transactional emails related to active services may still be sent when necessary.

4. SMS / Text Message Communications

By providing your mobile phone number and consenting to receive messages, you agree to receive SMS communications from JZ Allscape Services LLC related to your services.

These messages may include:

• Appointment confirmations
• Scheduling updates
• Technician arrival notifications
• Weather-related service delays
• Service reminders
• Urgent service communications

SMS Disclosure:

• Message frequency varies based on service activity
• Message and data rates may apply
• Reply STOP to opt out at any time
• Reply HELP for assistance

Consent to receive SMS messages is not required as a condition of purchasing services.

You may also contact us directly if you would like to be removed from SMS communications.

5. How Consent Is Obtained

Customers provide consent to receive SMS communications when they voluntarily provide their phone number during interactions related to requesting or receiving services.

This may occur when a customer:

• Submits a service request form on our website
• Provides their phone number while scheduling service with our office
• Communicates with our company regarding services by phone, email, or SMS
• Initiates communication by sending a text message to our business phone number

Service request forms on our website include a disclosure informing customers that by providing their phone number they agree to receive SMS messages related to their services. These messages may include appointment reminders, technician arrival notifications, service scheduling reminders, and other service-related communications.

By submitting their phone number after viewing this disclosure, customers consent to receive transactional SMS communications from JZ Allscape Services LLC.

Consent applies only to service-related communications and does not include marketing or promotional messaging unless separately consented to.

6. No Sharing of Mobile Information

JZ Allscape Services LLC does not sell, rent, or share customer information with third parties for marketing or promotional purposes.

No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes.

Your information is used solely to support the business relationship between you and JZ Allscape Services LLC.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure using industry-standard administrative and technical safeguards.

8. Data Retention

We retain personal information only as long as necessary to provide services, maintain business records, and comply with legal obligations.

9. Your Rights

You may request to:

• Access your personal information
• Update your information
• Delete your information
• Opt out of communications

To make a request, please contact us using the information provided below.

10. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

11. Contact Information

JZ Allscape Services LLC
Phone: 847-769-9529
Email: joezeno@allscapeservices.com
Website: https://www.allscapeservices.com

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page along with the revised effective date.